Refund policy

At Custom Wood Designs, we want you to be satisfied with your purchase. If you are not completely happy with a ready product you have received, we offer a return or exchange option within a specific time frame. Please review the following refund policy:

1. 30-Day Return Period: You have 30 days from the date of receiving your ready product to request a return or exchange. After this period, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Return or Exchange: To be eligible for a return or exchange, the ready product must meet the following criteria:

   • It must be in the same condition as when you received it, unused, and in its original packaging.
   • It must include all tags and accessories that were originally provided.
   • You must provide a valid proof of purchase or receipt.

3. Initiating a Return or Exchange: To start a return or exchange process, please contact our customer support team at info@customwooddesigns.ie. They will guide you through the necessary steps and provide you with a return shipping label, along with instructions on where to send the package. Returns sent without prior communication and authorization will not be accepted.

4. Inspection and Refund Process: Once we receive the returned ready product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. We will then notify you of the approval or rejection of your refund or exchange request. If approved, the refund will be processed and credited back to your original payment method within a reasonable timeframe. Please note that the processing time may vary depending on your bank or credit card company.

5. Exceptions: Please note that certain items are exempt from being returned or exchanged, including:

   • Custom-made or personalized products that were specifically created to meet your unique requirements.
   • Products that have been damaged or altered after delivery, except in cases where it is a result of our error or a manufacturing defect.

6. Damaged or Incorrect Products: If you receive a ready product that is defective, damaged, or incorrect, please contact us immediately upon receipt. We will assess the issue and take appropriate measures to rectify the situation, which may include offering a replacement or issuing a refund.

We value your satisfaction and aim to provide the best possible customer service. If you have any questions or concerns regarding our refund policy or need further assistance, please reach out to us at info@customwooddesigns.ie.